Red Hat Hiring Graduates as Associate Technical Support Engineer at pune

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Company
:
RED HAT
Website
:
Job Role
:
Associate Technical Support Engineer
Eligibility
:
Any Graduate
Experience
:
(0-1) years
Job Location
:
Pune

About Company:

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.

Responsibilities:

·    Provide technical support to customers by taking incoming calls and responding to web-based inquiries
·    Investigate and troubleshoot customer issues and provide solutions to problems
·    Exceed customer expectations by providing an outstanding customer experience
·   Develop an understanding of different installation methods, networking, firewall, security, clustering, web servers, and databases
·    Regularly collaborate with in-house support engineers and developers to promote creative solutions and improve customer satisfaction
·  Contribute to global Red Hat knowledge management system while working customer issues.

Required Skills:

·  Specific experience in LDAP or NIS, NFS, SAMBA, TCP and IP, kernel, and enterprise hardware like SAN and NAS
·    Proficient English communication skills, both written and verbal
·    Thorough understanding of Linux, UNIX, and open source development
·  Ability to communicate clearly and concisely with customers that have various levels of technical expertise
·   Understanding of operating systems, especially Linux, programming languages, and software engineering
·  Bachelor’s degree in a scientific, technical, or computer science field; equivalent experience will also be considered
·    Experience working in a support role is preferred
·  Active participation in Linux user groups (LUG) and open source projects is an advantage
·   Ability to lead small teams and mentor junior engineers
·   Willingness to work in shifts

For more details and to Apply Online CLICK HERE

Venkatesh Macha

Hi Guys, I am Venkatesh Macha. I am a programmer and an Open Source enthusiast, Presently working as a Software Engineer. Apart from that, I love to explore new technologies and things.

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